Everything You Need to Know

Getting Started

How quickly can I get my first UGC video?

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Most brands receive their first video within 7-10 days of launching a campaign.

What types of products work best for UGC?

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Physical products perform best, especially in beauty, fitness, food, pet, and lifestyle categories. Digital products can work with the right brief.

How many creators typically apply to a campaign?

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Average is 10-20 applications within 48 hours. Popular categories may see 30+.

Creators & Quality

How do you vet creators?

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5-step process: Application review, portfolio assessment, authenticity check, communication test, and performance history (for existing creators).

What if a creator doesn't deliver?

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Rare, but we have backups. We'll immediately assign a new creator at no extra cost.

Can I work with the same creators repeatedly?

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Absolutely! Build your roster of favorite creators for consistent content.

Content & Rights

Who owns the content?

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You do! Full commercial usage rights transfer upon final payment.

Can I use UGC in paid ads?

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Yes, all plans include paid advertising rights across all platforms.

How long can I use the content?

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Depends on your plan - 30 days (Starter), 90 days (Growth), or perpetual (Scale/Enterprise).

Pricing & Payment

When am I charged?

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Monthly subscriptions bill on the same date each month. 7-day free trial starts upon signup.

What payment methods do you accept?

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All major credit cards, Fawry, and ACH for Enterprise.

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